Privacy Policy
Tweed Valley Pest Management
Last updated: September 2026
Tweed Valley Pest Management respects the privacy of our customers and website visitors. This Privacy Policy explains the types of personal information we may collect, how we use and protect that information, and how you can contact us about your information.
We aim to handle personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information we collect
The personal information we collect depends on how you interact with us and the services you require. It may include:
your name;
phone number and email address;
property or service address;
billing details;
details about a property, pest issue, inspection or treatment;
photographs or other information you provide to us;
correspondence and records of communications with us;
reports, treatment records, agreements and other records relating to services we provide; and
other information reasonably required to provide, administer or document our services.
We generally do not need to collect sensitive personal information. If sensitive information is provided to us and is relevant to an enquiry or service, we will handle it appropriately.
2. How we collect information
We generally collect personal information directly from you when you:
contact us by telephone, email or through our website;
request a quote, inspection or pest management service;
provide information while we are carrying out work at a property; or
correspond with us before or after a service.
We may also receive information from another person or organisation where reasonably necessary to arrange or provide our services. This may include property owners, tenants, real estate agents, property managers, building professionals, government organisations, facility managers or other contractors.
Our website and its service providers may also collect limited technical information when you visit the website, such as information about your browser, device, IP address and use of the website. This may occur through cookies or similar technologies used for website operation, security and analytics.
3. How we use personal information
We may use personal information to:
respond to enquiries and provide quotes;
arrange and provide inspections, treatments and other pest management services;
prepare reports, treatment records, certificates and other service documentation;
communicate with customers, property owners, agents, tenants and other relevant parties;
manage appointments and follow-up services;
issue invoices and administer payments;
maintain appropriate service and treatment histories;
meet legal, regulatory, insurance and record-keeping requirements;
manage and improve our business and services; and
respond to enquiries, complaints or disputes.
We do not sell or rent customer personal information to third parties and do not use customer information for unrelated third-party marketing.
4. Service records and property information
Pest management and timber pest services can involve information about a property as well as information about the people associated with it.
We may retain inspection reports, treatment records, photographs, recommendations, agreements and other service records where reasonably necessary for ongoing pest management, future reference, warranty or service history, regulatory or insurance purposes, or the administration of our business.
Where appropriate, information relating to a property may be provided to or received from the property owner, authorised agent, property manager, tenant or another person involved in arranging or receiving the service.
5. Third-party service providers
We use reputable third-party service providers to assist with the operation and administration of our business. These include services used for:
website hosting and website enquiries;
email and communications;
cloud storage;
job management, inspections and reporting;
accounting and invoicing;
payment processing; and
general business administration.
These providers may process or store information on our behalf. Some providers may store or process information outside Australia.
We take reasonable steps to limit the personal information provided to third-party services to information reasonably required for the relevant business purpose.
Where payments are made using a third-party payment service, payment card information is generally processed by the payment provider and is not directly stored by Tweed Valley Pest Management.
6. Use of artificial intelligence
We may use artificial intelligence tools to assist with general business functions such as drafting, research, document formatting and reviewing non-personal business information.
As a matter of practice, we do not deliberately provide customer lists, customer contact details or other identifiable customer personal information to publicly available generative artificial intelligence services.
Artificial intelligence is not used to make automated decisions about our customers or to replace our professional judgement in the provision of pest management services.
7. Disclosure of personal information
We may disclose personal information where reasonably necessary to provide or administer our services, including to:
service providers that support our business;
property owners, authorised agents, property managers or occupants where relevant to a service;
contractors or other professionals involved in work at a property;
government or regulatory authorities where required or authorised by law;
insurers or professional advisers where reasonably necessary; or
another party where you have authorised us to do so.
We do not disclose personal information for unrelated third-party marketing.
8. Security and storage
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically using business systems and cloud-based service providers and, in limited circumstances, in physical records.
No method of electronic storage or transmission is completely secure. Where personal information is no longer reasonably required, we may securely destroy or de-identify it, subject to any legal, regulatory, insurance, contractual or legitimate business record-keeping requirements.
9. Website cookies and analytics
Our website may use cookies and similar technologies that are necessary for the website to operate or that help us understand how the website is being used.
These technologies may collect limited technical information about website visits and do not necessarily identify an individual personally.
Your browser may allow you to control or disable cookies. Disabling some cookies may affect the operation of certain website features.
We do not operate an online store through this website and do not currently use personal information collected through the website for email marketing campaigns.
10. Accessing or correcting your information
You may contact us if you would like to request access to personal information we hold about you or believe that information we hold is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making a correction.
There may be circumstances in which we cannot provide access to particular information. Where applicable, we will explain the reason.
11. Privacy enquiries and complaints
If you have a question or concern about how we have handled your personal information, please contact us using the contact details provided on our website.
We will take reasonable steps to consider and respond to privacy enquiries or complaints.
Where the Privacy Act 1988 (Cth) applies, you may also have the right to make a complaint to the Office of the Australian Information Commissioner if you are not satisfied with our response.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.
The current version will be published on our website with the date it was last updated.
Contact
Tweed Valley Pest Management
Website: tweedpest.com
For privacy enquiries, please contact us using the contact details provided on our website.